At Tradeurope.shop, customer satisfaction is our top priority. We are committed to ensuring a seamless shopping experience and providing fair solutions when products or services fail to meet expectations. This policy outlines the conditions, process, and timeframes for requesting refunds.
1. Overview of Refunds
We offer refunds in the following scenarios:
The item received is defective, damaged, or not as described.
The product was not delivered within the estimated delivery timeframe due to delays attributable to us or our logistics partners.
Cancellation of the order before shipment or processing.
Special cases determined at our discretion.
Refunds are processed to the original payment method used during purchase unless otherwise agreed upon.
2. Conditions for Refunds
To be eligible for a refund:
2.1. The item must be unused, undamaged, and in its original condition.
2.2. The return must include the original packaging, accessories, and any included manuals or documentation.
2.3. Proof of purchase (e.g., order confirmation, receipt, or invoice) must be provided.
2.4. The refund request must be submitted within the allowable window:
Standard Products: Refund requests must be initiated within [Insert Timeframe, e.g., 14 or 30 days] of delivery.
Customized or Special Orders: Refund requests for customized items are reviewed on a case-by-case basis, and such items may not be eligible for refunds unless defective or damaged.
3. Non-Refundable Scenarios
Refunds will not be issued in the following situations:
Items that have been used, damaged, or altered after delivery.
Failure to follow the return process within the stipulated timeframe.
Items marked as “Final Sale,” “Non-Refundable,” or “Clearance.”
Digital products or software downloads once accessed or activated.
Issues arising due to incorrect information provided by the customer (e.g., incorrect address).
4. Return and Refund Process
4.1. Initiating a Refund Request
Contact our Customer Support team at 130 NNAMDI AZIKIWE AVE, AWKA, ANAMBRA STATE, NIGERIA or 08145649643.
Provide details of your order, including the order number, item(s) for refund, and reason for the refund request.
Attach photos or videos if the item is defective or damaged.
4.2. Approval and Return Instructions
Once your refund request is reviewed, you will receive an approval notification and return instructions.
Ship the item(s) back to the address provided. Customers are responsible for return shipping costs unless the refund is due to an error on our part (e.g., wrong or defective product).
4.3. Return Shipping Recommendations
Use a trackable shipping method to ensure the item is returned safely.
Ensure proper packaging to prevent damage during transit.
5. Refund Processing
5.1. Inspection and Approval
Once we receive the returned item(s):
We will inspect the product(s) to ensure they meet the refund eligibility criteria.
If approved, you will be notified of the refund amount.
5.2. Refund Timeline
Refunds will be processed within [Insert Timeframe, e.g., 5-10 business days] of approval.
Depending on your payment provider, it may take additional time for the refund to reflect in your account.
5.3. Partial Refunds
Partial refunds may be granted under the following conditions:
Items returned not in their original condition.
Missing parts, accessories, or original packaging.
6. Cancellations
6.1. Order Cancellations
Orders can be canceled within 24 hours of placement, provided they have not been processed or shipped.
Canceled orders are eligible for a full refund.
6.2. Refunds for Canceled Orders
Refunds for canceled orders will be processed to the original payment method within 5-7 business days] of approval.
7. Damaged or Defective Products
7.1. Reporting Damages
If your item arrives damaged or defective, contact us within 7 days of delivery.
Provide photos or videos of the damaged item and packaging for review.
7.2. Resolution
Once verified, we will offer a replacement, store credit, or a full refund, including return shipping costs.
8. Exceptions for Refunds
Force Majeure Events: Refunds may not be granted for delays or issues caused by events outside our control (e.g., natural disasters, pandemics, or government restrictions).
International Orders: Customs fees, duties, and taxes are non-refundable.
9. Contact Us
For any questions or concerns about our refund policy or to initiate a refund request, please reach out to us:
