At Tradeurope.shop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our Refund Policy carefully to understand the terms and conditions.
1. Eligibility for Returns
1.1. General Conditions:
To be eligible for a return, your item must meet the following conditions:
The item must be unused and in the same condition as received.
The item must be in its original packaging.
You must provide proof of purchase (e.g., receipt or order confirmation).
1.2. Non-Returnable Items:
The following items are not eligible for return:
Customized or personalized products.
Items marked as “Final Sale” or “Non-Refundable.”
Used or damaged products caused by customer mishandling.
2. Return Process
2.1. Initiating a Return:
To initiate a return, please contact our Customer Support team at franzbauer088@gmail.com within 7 days of receiving your order.
2.2. Approval:
Once your return request is reviewed and approved, you will receive instructions on how to ship the item back to us.
2.3. Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
We recommend using a trackable shipping service to ensure your return is received.
3. Refunds
3.1. Processing Refunds:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
3.2. Refund Timeline:
Approved refunds will be processed within 5-10 business days and issued to your original method of payment.
3.3. Partial Refunds:
Partial refunds may be granted in certain situations, such as:
Items not in original condition or missing parts.
Items returned outside the return window but within a reasonable timeframe.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us franzbauer088@gmail.com at shop and provide details of the issue.
5. Cancellations
5.1. Order Cancellations:
Orders can be canceled within 24 hours of placing the order. After this period, cancellations may not be possible as the order may already be processed or shipped.
5.2. Refunds for Canceled Orders:
If your order is canceled within the allowed window, a full refund will be issued to your original payment method.
6. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days] of delivery. We will arrange for a replacement or refund, including return shipping costs.
7. Contact Us
For questions or assistance regarding returns, refunds, or exchanges, please contact us at:
